Whether you are interested in buying a commercial ice machine or need help troubleshooting your ice machine, you've come to the right place. Summit Appliance has been crafting innovative commercial ice machines for over fifty years and can help you find the perfect solution for your unique needs and space. Below are some commonly asked questions about commercial ice machines and ice dispensers.
1. What is the difference between an icemaker and an ice machine?
Use and scale are the most significant differences between an ice maker and an ice machine. Icemakers are generally smaller, portable or built-in units for residential use, while ice machines are larger, more robust appliances designed for high-traffic commercial and hospitality settings.
2. Can I use a commercial ice machine in a residential setting?
Yes, you can use a commercial ice machine in a residential setting, but it is not recommended. Still, before committing, consider that commercial models typically require more space, power, and won't be designed for quiet performance in the same way residential models are created to make little to no noise. Also, an important note is that commercial ice machines typically aren’t as efficient, as they require more energy and water than residential icemakers.
3. What should I consider when deciding where to install my ice machine?
When considering where to install your commercial ice machine, you should consider space, ventilation, water access, drainage, electrical requirements, and proximity to heat sources to ensure optimal performance and longevity.
4. What is the difference between cube, nugget, and bullet ice?
Cube, nugget, and bullet ice differ in shape, texture, and use. Cube ice is hard, slow-melting, and ideal for general beverage cooling. Nugget ice is soft, chewable, and airy, making it perfect for soft drinks and blended beverages. Bullet ice is cylindrical with a hollow center, melting faster than cubes but slower than nuggets, commonly used in high traffic environments for quick cooling.
5. What do I do if my ice machine isn’t making ice?
If your ice machine isn't producing ice, check if it's turned on. Next, ensure the water supply is connected correctly and not kinked or blocked. If that's not the issue, consider checking the water filter, freezer temperature, or the machine's ice bin sensor.
6. Why does the ice melt in my ice machine?
Ice in commercial ice machines melts if the ice bin control isn't functioning correctly, the machine isn't getting enough ventilation, or if there's a problem with the refrigerant or water supply.
7. How do I clean my ice machine?
To ensure proper maintenance, please refer to the manual with your ice machine for exact cleaning instructions. Generally, to clean an ice machine, start by unplugging it, emptying the water reservoir and ice bin, then washing the removable parts with warm, soapy water, rinse, and air dry. Clean the interior with the same solution, rinse thoroughly, and dry before reassembling.
8. How often should I clean my ice machine?
At a minimum, you should thoroughly clean and sanitize your ice machine every six (6) months. The rate at which you should clean your machine may vary depending on the local water quality.
9. Can I use my Summit Ice machine outside?
If your Summit ice machine has been noted as weatherproof or outdoor compatible, then you can use your Summit appliance outdoors. Remember, indoor models will not be able to withstand any harsh weather conditions and are designed to operate in controlled indoor environments.
10. Where do I find my ice machine’s serial number?
To locate your model's serial number, check the product's rating label, which is usually located at the back or on the unit's side.
11. Where can I find the warranty information for my Summit ice machine?
For warranty information on your Summit Appliance ice machine, check the warranty on the last page of the manual that came with the product or visit summitappliance.com
12. My ice machine-related question is not found in these FAQs. Where do I look next?
If you can not find a solution via the product manual or this FAQ, at your earliest convenience, contact our team of dedicated product specialists.
Explore our commercial ice machines. Summit products are available nationwide.
Use our Dealer Locator to find a reseller nearest to you. Summit Appliance also manufactures weatherproof and undercounter icemakers.
